Frequently asked

No. Glenda can hold an open time or add a booking request to your calendar, but only you confirm the inspection.

Glenda uses your rate sheet and pricing rules to quote each job. If a request falls outside those rules, Glenda flags it for your team to review rather than guessing a price.

Yes. Glenda can speak with multiple callers at the same time, so one ongoing conversation doesn’t prevent it from answering another call.

You’ll receive a text and email notification when a caller requests a callback or finishes submitting a booking request. The details are also available in your Glenda dashboard.

No. Glenda integrates with several scheduling tools, but you don’t need one to use it. Without an integration, Glenda answers calls, collects the caller’s details, lets them know someone will follow up, and notifies your office to call them back.

Yes. Simply forward calls from your existing business number to Glenda. If you need a business number, Glenda can provide one.

Glenda transfers the call to your designated escalation number when asked. Use a separate number that reaches you or your team directly, rather than the business number that forwards to Glenda.

Our call data shows an average call length of about 3 minutes. We use that average and a 30-day month to translate each plan’s included minutes into an estimated number of calls per day.

Glenda tells the caller when it can’t answer a question and lets them know your team will follow up. It flags the question for your review instead of making up an answer.